Wednesday, April 20, 2011

10 Tips to Effective Communication

Manager’s today are dealing with 3 different generations in the workforce but that doesn’t change how managers should communicate with their employees. Everything a manager does involve communicating. Communication is needed to increase effectiveness, efficiency, customer satisfaction, improve quality and create innovative opportunities.

The Gallop Poll has demonstrated that as a nation, we engage our workers less than any other workforce in the world. We need to engage our workers so they realize their value in the success of the business strategy of the company or organization. In other words, we need to make them feel that they are part of the decision making process and contribute significantly to the success of our organization. This will also help us retain our better employees.

On top of that, if we can improve feedback, we certainly will help retain our good employees. Remember, people don’t leave a good company, they leave a bad manager. The number one reason for an employee leaving a company is lack of feedback from their immediate supervisor. So the number one factor in regard to Talent Management – Communication.

How do we communicate?
• Verbal
– One-on-One
– Meetings
– Groups or Teams
– Telephone
• Written
– Letter
– Memo
– E Mail
• Non-verbal
– Body Language

As a manager, you must remember that sending an email can easily be misinterpreted. Face to face meetings or just interaction is being replaced by emails, against common belief, this actually decreases productivity.

Here are 10 tips to effective communication
1. Connect personally with employees
2. Plan your presentation with the outcome in mind
3. Make it real communication; eliminate perception
4. Use a variety of communication pathways and vehicles
5. Give people multiple opportunities to share their concerns, ask questions, and offer ideas
6. Don’t confuse Process with Communication
7. Be genuine and develop trust
8. Be an active listener
9. Keep a sense of humor and develop comfortable relations
10. Communicate ideas not feelings or judgment

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